UK – The Customer Platform And Support Services Contracts

Found 313 notices in past year.

March 2025

Construction Industry Training Board

CITB Website Re-Platforming, Development and Content Maintenance Services
award: S8080
£820K

Department for Transport

National Transport Analysis Platform
pin

Derby University

PeopleSoft Engineering Support
award: Version 1
£519K

Glasgow City Council

ICT Advisory Services
tender
£8M

Guys & St Thomas NHS Trust

Framework for Workforce Technology Systems
tender
£1B
Framework for Workforce Technology Systems
tender
£1B

Hertfordshire County Council

HM Revenue & Customs

Data Centre Exit
pin
£417M
Data Quality Platform Services
award: Butterfly Projects
£3.9M
CRM Cross Cutting Managed Platform Support
award: Mercator IT Solutions
£268K

Lancashire County Council

London Borough of Barnet

Scottish Water

Digital Directorate Partner – Networks, Security & Applications Management
tender
£230M

Ukroed

Preliminary Market Engagement for UKROEd for Project MApp-Management Application to Deliver an Integrated Business Management Soluti…
pin

Your Housing Group

YPO

End to End Commercial Management Solution (E2E CMS)
award: Atamis
£5M

Newcastle City Council

Schools Biometric EPOS & Nutritional Analysis Solution
tender
£250K

Mid & South Essex NHS Trust

Wholesale & Distribution Services
update

Chiltern Railway

Station Information and Security Systems (SISS) Design
tender
£700K

February 2025

British Council

Event Registration and Management Platform
tender
£100K

Crescent Purchasing Consortium

ICT Network, Storage and Service Solutions Framework Agreement
tender
£86M

Department of Finance Land & Property Services

DoF LPS Valuation Delivery Partner Project
tender
£90M

HM Revenue & Customs

Trader Support Service
tender
£370M
Trader Support Service
tender
£370M
Telephony Voice Artist
award: Mazaru
£112K

Isle of Wight Council

Llywodraeth Cymru Welsh Government Commercial Delivery

WGCD IT Products and Services Agreement (Iii)
tender
£200M

NHS National Services Scotland NSS

Omni-Channel Customer Service Helpdesk (Phase 1)
award: Pricewaterhousecoopers
£98K

South Gloucestershire Council

Generic Booking Solution Within D365 Customer Platform
award: Hso Enterprise Solutions
£55.9K

SSE Services

SSE Service Desk, End User Services, Cloud Operations and SIAM Services
tender
£300M

Transport for Greater Manchester

Contactless Bankcard Middle and Back Office (CBMBO) Service
tender
£90M

Arts Council England

All in Member Services Hub Delivery Partner
tender
£412K
All in Member Services Hub Delivery Partner
tender
£412K

Digital Defence

DevSecOps Support to the Business Modernisation for Support Programme
award: PA Consulting Services
£1.3M

HS2

NICC Group Training Simulator
pin

London & Quadrant Housing Trust

Marketing Services Framework
tender
£4M

Money & Pensions Service

Learning Technologies and Services
pin

NHS Bristol North Somerset South Gloucestershire Integrated Care Board

General Practice Core Training
pin
£840K

Ordnance Survey

Customer Sentiment Tracking
tender
£585K

Minister for the Cabinet Office Acting Through Crown Commercial Service

Transport Technology
pin
£3.5B

NHS SCW CSU

Specialist Digital & Data Strategy Support
award: Ethical Healthcare
£333K

Northumbrian Water Group

Flexible Benefits Portal
tender

Wolverhampton Cluster Catering Tender

Wolverhampton Cluster ~ Catering
tender
£31M

Transport for Greater Manchester

Platform Validator and Field Equipment Agreement
tender
£30M

Transport for Wales Rail

Gate Lines and Platform Validators and Associated Installation and Maintenance Services
tender
£25M

Healthtrust Europe LLP Hte

5000000000
tender
£5B
Wholesaler & Distribution Services
tender
£5B
Wholesale & Distribution Services
update

British Council

Event Registration and Management Platform
tender
£90K

January 2025

Birmingham University

Cloud Based Enquiry Management Software Suite
award: Harbers Solutions
£352K

Cheshire East Council

Digital Customer Enablement Platform (Variation V-1300) Variation
award: Netcall Systems
£64K

Department of Agriculture Environment & Rural Affairs DAERA

DAERA - Livestock Genetics and Data Branch - Bovine Genetics Programme
award: Icbf
£50M

Eastlight Community Homes

360 Platform
tender

Energy Saving Trust

Comprehensive AI Knowledge Assistant Solution
award

HM Revenue & Customs

UCR Run Model
award: Cognizant Worldwide
£792K

Look Ahead Care & Support

Look Ahead Care & Support - Case Management Software
tender
£1.8M
Look Ahead Care & Support - Case Management Software
tender

NHS Midlands & Lancashire CSU

CoreStream Platform - GDPR Information Asset Manager
award: Core Stream
£44.4K

North Ayrshire Council

PIN - Transport Management System (Home-to-School)
pin

Post Office

Back-Office Applications Support and Modernisation
tender
£65M
Common Digital Platform
tender
£25M
Common Digital Platform
tender

Stonewater

Salesforce Customer Relationship Management (CRM) Solution Delivery Partner
tender
£1.2M
Salesforce Customer Relationship Management (CRM) Solution Delivery Partner
tender
£1.2M

West Yorkshire Combined Authority

Web Presence Redevelopment and One Stop Shop Digital Platform Stage 2
award: Mediaworks
£467K
Web Presence Redevelopment and One Stop Shop Digital Platform Stage 2
award: Mediaworks
£467K

Yorkshire Water Services

Online Community
award

Arts Council England

All in Member Services Hub Delivery Partner
pin
£170K
All in Member Services Hub Delivery Partner
tender
£170K

Scottish Government

Marketing Services (2026
pin
£30M

Fluence Energy

BATTERY ENERGY STORAGE INSTALLATION (BESS) - Multiple UK & Ireland Based
tender
£10M

December 2024

British Council

Identity Verification Solution (Correct)
tender

Cambridgeshire County Council

Cambridgeshire County Council Highways Services Asset Management System
award: Symology
£2.3M
Cambridgeshire County Council Highways Services Asset Management System
award: Symology
£2.3M

Cantium Business Solutions

PenTesting as a Service - Software Platform
award: Infinigate
£100M
PenTesting as a Service - Software Platform
award: Infinigate UK Limied

Capitalesourcing

Westminster Employment Service (WES) New CRM System
award: Hanlon Computer Systems
£79.2K

Construction Industry Training Board

CITB Website Re-Platforming, Development and Content Maintenance Services
tender
£835K

Essex County Council

Modernising Passenger Transport
tender
£1M
Modernising Passenger Transport
tender

Fca

EUC SharePoint Services RFP
award: Cognizant Worldwide
£4M

HM Revenue & Customs

Digital Signage
award: Computacenter
£571K

Liverpool John Moores University

Agreement for a Payments Solution SaaS
award: Flywire Payments Corporation
£1

National Citizen Service

Sprinklr Licensing and Implementation via Softcat - Ed
award: Softcat
£48.1K

National Grid Interconnectors

Regional Nominations Platform 2.0
award: Unicorn Systems as
£10M

National Highways

Roadside Diagnostic Device Tester (RDDT)
pin

South East of Scotland Transport Partnership Sestran

SEStran-24/25-Integrated Mobility Platform
award: Ember Technology
£11.6K

Student Loans

Online Usability Tool
award: Usertesting Technolgies
£160K

UK Research & Innovation

Monitoring Services Provider Dynamic Purchasing System (DPS)
tender
£40M

Ukroed

UKROEd Learning Management System for Project MApp
tender
£170K

Historic England

Media Monitoring and Database
tender
£50K

Mid Ulster District Council

Customer Experience Platform
award

National Highways

Customer Focussed DMRB & MCHW Reqs and Specifications
award: Ove Arup & Partners
£99.9K

United Kingdom Atomic Energy Authority

Technology Transfer Hub
pin

Crown Commercial Service

Transport Technology
pin
£3.5B

Minister for the Cabinet Office Acting Through Crown Commercial Service

Transport Technology
pin
£3.5B

Transport for Greater Manchester

Merchant Acquiring Services, Equipment and Payment Gateway Service Agreement
award: Barclays Bank
£1.2M

London North Eastern Railway

On-Train, Station and CSC Ticketing Services
pin

Sheffield University

CCTV Surveillance System (Software Platform, Maintenance and Technical Support)
award: Gough & Kelly
£1.3M

November 2024

Birmingham University

StARS Project- INDUSOMAL TECHNOLOGIES UK Limited
award: Indusomal Technologies
£449K
stARS Project - Central Data Software Limited
award: Central Data Software
£339K

Construction Industry Training Board

CITB Voice of the Customer Platform and Support Services
award: Qualtrics Ireland
£349K
CITB Voice of the Customer Platform and Support Services
award: Qualtrics Ireland
£349K

East Suffolk Council

South Norfolk Council: Customer Relation Management Software Package
tender
£1.3M

HM Revenue & Customs

Lancashire County Council

Residential Digital Front Door Platform
pin

Leeds Trinity University

Data and Platform Provider for Business Research and Analytics
pin

Minister for the Cabinet Office Acting Through Crown Commercial Service

G-Cloud 14 (Lots 1-3)
award: See Contracts Finder Notice for Full Supplier List
£6.5B

NS&I

Release Management Services
award: Capgemini
£184K

Smart Applications Management

Concessionary and Commercial Customer Management Systems, Web and App Digital Retail (Inc MaaS), ITSO PAYG E-Purse…
award: 11 suppliers
£50M

South Norfolk Council

Sussex University

University Wishes to Appoint a Supplier to Provide a Network Solution, Encompassing the Below: 1. Core…
award: Roc Technologies
£18M

Tai Tarian

HR and Payroll System
pin

Ukroed

UKROEd Learner Management System for Project MApp
pin
£100K

Places for People

Paid Media Agency Partner - National Basis
tender
£600K

Student Loans

Employee Engagement Survey Platform
award: Quest Agency
£235K

Westminster City Council

Global Research/Advisory
award: Gartner
£368K
Global Research/Advisory
award

Minister for the Cabinet Office Acting Through Crown Commercial Service

Transport Technology
pin
£3.5B

Home Office

Market Testing for Home Office English Language Testing (HOELT) Services: Second Round Request for Information
pin
£1.1B

Network Rail Infrastructure

Legal Services Market Engagement
pin
£210M

Transport for London Rail for London

London Overground 3 Concession Agreement
tender

Transport for Wales Rail

Station Gates and Platform Validators
pin

Hertfordshire Higher Education Corporation University

Student Assistance Programme (March
award: People Asset Management
£210K

MOD

Post Design Services, Spares and Repairs for Helmets, Ground Use Headsets, in Ear Communication Devices and…
award: Helmet Integrated Systems
£32.1M

Platform Housing Group

Platform Housing Group Is Seeking Proposals From Experienced and Qualified Suppliers to Provide Cleaning and Caretaking…
award: 2 suppliers
£5.3M

October 2024

BiP Solutions

IT Service Support for NIHR Learn Development, Infrastructure & Hosting
tender
£800K

Cambridgeshire County Council

Full Utility Billing Plaform and Services for Swaffham Prior Heating Network
tender
£263K

HM Revenue & Customs

Multi-Model Research Methods Platform for User Research
award: Userzoom
£115K

Home Office

Invest Northern Irleland

DfE - Invest NI - Replacement Customer Portal
tender
£12.5M

Leeds University

IT Service Support for NIHR Learn Development, Infrastructure & Hosting
tender
£800K

MOD

Scenario Design Tool
tender
£400K

NHS Shared Business Services

Northern Ireland Electricity Networks

ERP System Integrator Professional Services to Support the Implementation of SAP S/4 HANA
pin
£81M

NS&I

Integrated Human Resources System
award: Sap
£66.6K

Royal Borough of Kingston Upon Thames

Housing Management System
award: Nec Software Solutions
£657K

Tai Tarian

Replacement of Business Systems
pin

Transpennine Trains

Velindre University NHS Trust

Blood Establishment Computer System (BECS) on Behalf of the Welsh Blood Service
tender

West Lancashire Borough Council

Transactional Customer Feedback Platform
award: Voicescapes
£71.8K

Digital Defence

MODCloud Adoption 2
award: I3 Works
£9M

Home Office

Accelerated Capability Environment (ACE) - Private Sector Delivery Partner
pin
£18M

Cambridgeshire County Council

Full Utility Billing Plaform and Services for Swaffham Prior Heating Network
update

Northern Powergrid

Flexibility Services
tender

Great Western Hospitals NHS Trust

Social Media Recruitment Advertising Package
pin
£90K

NHS Shared Business Services

Patient Communication & Engagement Solutions 2
pin
£250M

North Lanarkshire Council

Business Support and Expert Help Services 2025–
tender
£1.4M

Burnage Academy for Boys

Burnage Academy for Boys ~ Catering
tender
£1.5M

London Borough of Sutton

Community Development Platform (LiF)
award: Solus
£135K

National Highways

Scheme Delivery Framework 2 - Market Engagement
pin
£6B

(More available)