ID 5094524 - DfE - Invest NI - Replacement Customer Portal

Concepts

• customer relation management
• belfast
• invest ni
• customer portal
• invest northern ireland
• invest ni’s overall customer relationship management system
• customer relationship management
• invest ni’s digital customer engagement
• invest ni’s needs
• invest ni’s

Location

Northern Ireland

Geochart for 2 buyers and 0 suppliers

Invest Northern Irleland

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Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

Renewal Options

Please refer to section II.2.11 - Information about Options, description of options. The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months (4 years). It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance & support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4+3+3 yrs). There will be a break point at the end of years 4, 7 & 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (Jan 2036), subject to approval & obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

CPV Codes

• 72212445 - Customer Relation Management software development services
• 48000000 - Software package and information systems
• 48211000 - Platform interconnectivity software package
• 48311000 - Document management software package
• 48482000 - Business intelligence software package
• 72212510 - Communication software development services
• 48780000 - System, storage and content management software package
• 48445000 - Customer Relation Management software package

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Award on basis of price and quality.

Other Information

The estimated maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is £7m (including VAT). The. figure indicated in II.1.5 represents an estimated maximum contract value of £12,500,000.00 (excluding VAT). This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.The pricing strategy applied and the setting of cost/profit margins are a commercial decision for economic. operators when submitting a bid for this competition. In addition, neither CPD nor the Authority can provide any guarantee as to the. level of business under this contract. The Buyer does not bind itself to accept the lowest or any tender. Economic Operators remain. responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Economic Operator in. connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly. of any amendments made to the procurement documents by the Buyer at any time. No legally binding contract shall arise (and an Economic Operator shall. have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has. been confirmed by the Buyer. Economic Operators should note that all dates, time periods and figures in relation to values and volumes. specified in this notice and the procurement documents are approximate only and the Buyer reserves the right to change any or all of. them. For Further details regarding the requirement, please refer to document entitled “ID 5094524 – Mid-Tier Schedule 02 (Specification).. . The successful Supplier's performance on the contract will be regularly monitored in line with the tender documentation. Supplier's not. delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a Supplier fails. to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still. fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for further action. If. this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of. grave professional misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated.. The issue of a Notice of Unsatisfactory Performance can result in the Supplier being excluded from all procurement competitions. being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy for a. period of three years from the date of issue. The Authority expressly reserves the rights:.(I). not to award any contract as a result of the. procurement process commenced by publication of this notice;. (II). to make whatever changes it may see fit to the content and structure. of the tendering Competition; and. (III). to award (a) contract(s) in respect of any part(s) of the services covered by this notice; and in no. circumstances will the Authority be liable for any costs incurred by candidates.. This project will be used to progress the Government’s. wider social, economic and environmental objectives.