UK – Customer Feedback Contracts

Found 145 notices in past year.

March 2025

Cambridge Housing Society

Managed Platform Service - Collections and Feedback
award: Voicescape
£68.2K

Glasgow City Council

ICT Advisory Services
tender
£8M

Hertfordshire County Council

HCC – Mar 25 - Preliminary Market Engagement (PME) for a Health Improvement IT System
notice
HCC – Mar 25 - Preliminary Market Engagement (PME) for a Health Improvement IT System
pin

London Borough of Barnet

Transport for London

GLA Electoral Information Portal
pin

Ukroed

Preliminary Market Engagement for UKROEd for Project MApp-Management Application to Deliver an Integrated Business Management Soluti…
pin

BiP Solutions

Customer Research Partner
tender

Money & Pension Service

Early Market Engagement Event for Insight and Research Exploration: Solutions for Capturing Customer Insights
pin
£3M

Plus Dane Housing

Customer Research Partner
update

Southern Housing

Capital Investment Works - 2026 To
tender
£1.4B
Capital Investment Works - 2026 To
update
£1.4B

Elmbridge Borough Council

February 2025

British Council

EOL AI Customer Chat Bot
pin
£200K
EOL AI Customer Chat Bot
tender
£200K

Isle of Wight Council

UK Shared Business Services

Auto-Classification Tool
pin

DEFRA

Geospatial Nudges for Hypothetical Sustainable Farming Incentive (SFI) Funding Agreement
award: Behavioural Insights Team
£99.9K

HS2

NICC Group Training Simulator
pin

NHS Bristol North Somerset South Gloucestershire Integrated Care Board

General Practice Core Training
pin
£840K

Plus Dane Housing

Customer Research Partner
tender
£220K
Customer Research Partner
tender
£220K

XC Trains

Customer Experience Insight and Survey Feedback Solution
tender

HM Revenue & Customs

GAAR Panel Chair Recruitment
award: Nurole
£8.5K

Associated British Ports

Humber 2025 Infrastructure Engagement Event
pin

Places for London

Places 00130 Car Parks - Asset Renewal Programme
pin

Portsmouth City Council

Dynamic Demand Response Transport (DDRT) - Portsmouth
tender
£6.4M

January 2025

December 2024

Capitalesourcing

Westminster Employment Service (WES) New CRM System
award: Hanlon Computer Systems
£79.2K

UK Research & Innovation

Monitoring Services Provider Dynamic Purchasing System (DPS)
tender
£40M

UK Shared Business Services

Quality Management Support System
pin

Network Rail Infrastructure

Market Engagement - Non Destructive Testing Training
pin

East Lindsey District Council

Pre-Market Engagement - Warm Homes (Local Grant Delivery)
pin

Northumbrian Water Group

Household Water Saving Retrofit Audits
award

Sbri

SBRI COMPETITION - Reducing Pollution Resulting From Agricultural Ammonia Emissions in Cattle Sector
award

November 2024

October 2024

Northern Ireland Electricity Networks

ERP System Integrator Professional Services to Support the Implementation of SAP S/4 HANA
pin
£81M

Transport for Wales

Bus Franchising Network and Timetable Design Software (TfW)
pin

West Lancashire Borough Council

Transactional Customer Feedback Platform
award: Voicescapes
£71.8K

Futures Housing Group

Customer Feedback Surveys
award: Acuity Research & Practice
£80K

Hampshire Constabulary

Victim Satisfaction Survey
award: Rol Solutions
£87K

South of England Procurement Centre

Friends and Family Test for Portsmouth Hospitals University NHS Trust
award: Gather IT
£138K

Wales & West Utilities

Media Monitoring & Analysis
pin
£320K

NHS Shared Business Services

Patient Communication & Engagement Solutions 2
pin
£250M

National Highways

Scheme Delivery Framework 2 - Market Engagement
pin
£6B

Southern Water Services

Market Engagement - Hampshire Water Transfer and Water Recycling Project (Phase 3)
pin
£1.3B

Thames Valley Police

Solent NHS Trust

Sexually Transmitted Infections (STI) Testing and Kits
tender
£11.9M

Thurrock Council

Partnership Board Administration, Development and Support (PADS)
tender
£199K

Merseyrail Electrics 2002

Rail Replacement Bus Services
award: Arriva Merseyside

Exeter University

Managed Launderette Concession
award: Washstation

September 2024

Construction Industry Training Board

CITB Voice of the Customer Platform and Support Services
tender
£350K
CITB Voice of the Customer Platform and Support Services
tender
£350K

Ebbsfleet Development Corporation

Common Place
award: Commonplace Digital
£66K

Govia Thameslink Railway

Customer Service Training Package
tender
£1M

Network Rail Infrastructure

Isolation Training Courses (OLE and CRE)
pin

Rail Delivery Group

National Insights Survey
tender

Stockport Homes

Social Value Through Collaborative Resourcing of Capital Works
pin

Department for Energy Security & Net Zero

Delivery Partner 2 - SHDF W3 & Local Authority Retrofit Scheme
pin

Southern Water Services

https://southernwater.bravosolution.co.uk
award: 5 suppliers
£700M

Solent NHS Trust

Sexually Transmitted Infections (STI) Testing and Kits
tender
£11.9M
Sexually Transmitted Infections (STI) Testing and Kits
tender
£11.9M

Capitalesourcing

August 2024

MOD

Corporate Modernisation Services Phase 2
pin

Yorkshire Water Services

Telemetry System Upgrade & Situational Awareness Capability for Yorkshire Water Services Limited
pin
£45M

British Transport Police

All People Survey / Employee Engagement Sentiment Assessment Tool
award: Culture Amp
£125K

Transport for London

Leadership Development Framework - Market Sounding Questionnaire
pin

ESPO

Consultancy Services
tender
£320M

Police & Crime Commissioner for Dorset

Victim Services
pin
£3.9M

Transport for London

TfL_scp_002495 Bus Innovation
pin

Sanctuary Housing Association

Responsive Repairs and Planned Maintenance
pin
£250M

July 2024

Delt Shared Services

Joint Local Plan Digital Tool
tender

DFTC Department for Transport

Awarded MSG Prospector and MSG Plotter
award: Made Smart Group
£21.6K

Isle of Wight Council

Adult Social Care Case Management System for the Isle of Wight Council
pin

Leicester City Council

Preliminary Market Engagement -Omni Channel Contact Centre/Acd, CRM, Web CMS and Telephony
pin

National Museum of the Royal Navy

Email Sending Platform
award: Red Eye
£24K

Transport for London

TFL Itsm Eme
pin

Care Quality Commission

Research and Evaluation Framework
award: 44 suppliers
£6.7M

Knowledge Transfer Network

Sales Training Programme for CyberASAP 8
tender
£29.2K

Gloucester City Council

Rough Sleeper Outreach Services for Gloucestershire
pin
£1.3M

Great Places Housing Group

Responsive Repairs and Maintenance
pin

Southern Housing

Capital Works Programme 2026 - 2044 - Market Engagement
pin
£1.7B

Gloucester City Council

Rough Sleeper Outreach Services for Gloucestershire
pin

Portsmouth City Council

Cruise Services and Berthing Support Staff - Portsmouth International Port - Soft Marketing Testing
pin
£6M

Transport for London

Platform Train Interface
pin
Platform Train Interface
pin

Scotland Gas Networks

Warehousing and Distribution Services
tender

Great Places Housing Group

Responsive Repairs and Maintenance
pin

Manchester City Council

Event Security and Stewarding Services at MCCCL
award: Carlisle Security Services
£1.5M

June 2024

May 2024

Leeds & York Partnership NHS Trust

Tech Devices - Link 4
pin
£1.5B

NHS Arden & Greater East Midlands CSU

Flexible Resourcing Candidate Tracking System Market Engagement
pin

Yorkshire Water Services

Online Community
tender
£915K

Driver & Vehicle Standards Agency

Prosecution and Legal Services
pin

Dvsa Driver & Vehicle Standards Agency

Prosecution and Legal Services
pin

Network Rail Infrastructure

Pre-Market Engagement- [Network Rail- Private Healthcare]
pin

North Ayrshire Council

Business Support Consultancy Services
award: 29 suppliers
£400K

Moat Homes

Property Repairs & Maintenance Market Engagement Opportunity
pin

Norfolk & Suffolk NHS Trust

Children and Young People (11-17) Specialist Autism Assessment and Diagnosis Services in Suffolk (Excluding Waveney)
tender
£300K

Exeter University

Managed Launderette Concession
tender

Department for Business Energy & Industrial Strategy

Project South Westminster Area Network (SWAN)
tender
£1M

April 2024

Capitalesourcing

Customer Satisfaction Feedback and Insights
award: Rol Solutions
£62.8K

Futures Housing Group

Customer Relationship Programme - Customer Feedback Surveys
award: Acuity Research & Practice
£80K

Transport for London

Digital Customer Panel
pin

UK Power Networks Transport

University College London Hospitals NHS Trust

Patient Experience Feedback Services
tender

West Yorkshire Fire & Rescue Service

ICT Online Training Platform
pin

Manchester City Council

Event Security and Stewarding Services at MCCCL
tender
£1.5M

Abri

Abri's "Cook Well, Eat Well" Community Campaign
tender
£840K

First Greater Western

Pre-Tender Market Engagement Notice - Great Western Railway Medium Term Fleet Strategy
pin

Rushmoor Borough Council

Union Yard / Polden Studios - Purpose Built Student Accommodation - Property Management Services
tender
£4M

Anglian Water Services

Anglian Water Programme Delivery Partner(s)
pin
£750M

Northern Ireland Electricity Networks

Cable Jointing Services, Replacement of Compound Filled Service Cut-Outs and Loop Service Replacement
tender
£65.7M

(No more available)