CITB Voice of the Customer Platform and Support Services

A Tender Notice
by CONSTRUCTION INDUSTRY TRAINING BOARD

Source
Contracts Finder
Type
Contract (Products)
Duration
4 year
Value
£350K
Sector
TECHNOLOGY
Published
03 Sep 2024
Delivery
30 Oct 2024 to 29 Oct 2028
Deadline
04 Oct 2024 16:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

CPV Codes

  • 48445000 - Customer Relation Management software package

Indicators

  • Contract is suitable for SMEs.

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Customer-Relation-Ma...

Reference

Domains