Complaints Management System

Concepts

• middlesbrough
• information technology
• complaints management software
• complaints management system
• complaints
• one integrated system
• all complaints
• system
• management
• customer feedback

Location

Geochart for 1 buyers and 1 suppliers

Middlesbrough Council

Computer Application Services

+−

Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.

Award Detail

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.