UK – User Satisfaction Contracts

Found 112 notices in past year.

March 2025

Scottish Water

Digital Directorate Partner – Networks, Security & Applications Management
tender
£230M

March 2025

February 2025

Department for Education

Data Science and Advanced Analytics Division Development, Dev Ops, Architecture and Data Engineering
award: Cognizant Worldwide
£10M

Isle of Wight Council

Content Management System (CMS) for Websites
pin

Norfolk County Council

Personal Assistant Register Software
tender
£280K
Personal Assistant Register Software
tender

NHS South Yorkshire Integrated Care Board

NHS SY ICB - Crisis Text Line Service
pin
£765K

National Physical Laboratory

NMS Survey for Healthcare Users
award: IFF Research
£50K

January 2025

December 2024

November 2024

DEFRA

Applications Maintenance and Support Services (AMS)
award: Accenture
£78.8M

Department of Environment Food & Rural Affairs DEFRA Network Etendering Portal

Application Maintenance and Support (AMS) Services
award: Accenture
£78.8M

NHS Humber & North Yorkshire Icb

Primary Care IT / Digital Transformation Support Services - NHS Humber and North Yorkshire ICB
award: N3I
£31.8M
Primary Care IT / Digital Transformation Support Service - Humber and North Yorkshire ICB
award: N3I
£31.8M
Corporate IT Support Services - NHS Humber and North Yorkshire ICB
award: NHS North of England CSU
£2.9M
Corporate IT Support Services - Humber and North Yorkshire ICB
award: NHS North of England CSU
£2.9M

Westminster City Council

Housing Service & Resident Engagement Surveys
tender
£850K
Housing Services & Resident Engagement Surveys
tender
£850K

Guys & St Thomas NHS Trust

Nutritional Products and Associated Support Services V1
tender
£10M
Nutritional Products and Associated Support Services V1
tender
£8M

Harbour View House

Kitchen Refurbishment
tender
£45K

October 2024

Norfolk County Council

Payroll Bureau Software
tender
£760K
Payroll Bureau Software
tender

Countess of Chester Hospital NHS Trust

On-Site Surgical and Medical Capacity Solutions
award: 3 suppliers
£816M

NHS Derby & Derbyshire Icb

Suicide Bereavement Services
award: Harmless
£405K

Staffordshire County Council

Care and Support Prisons
tender
£1.1M

NS&I

Collaborative Design and Whiteboarding Tool
award: Figma
£11.2K

Security Industry Authority

Customer Satisfaction Research
award: BMG Research
£96.6K

Acorn Education Trust

Acorn Education Trust (Cluster 2) ~ Cleaning
award: KGB Cleaning South West
£1.5M

Central Swindon North Parish Council

CSNPC - Penhill Mechanical Works
tender

Staffordshire County Council

Care and Support Prisons
tender
£1.1M

September 2024

Department for Education

Development, Dev Ops, Architecture and Data Engineering
award: Cognizant Worldwide
£12.9M

MAG Airport

Airport Operational Database (AODB)
tender
£20M

Hart District Council

Quotation for Hart Countryside Services Visitor Surveys
award: Mima
£20K

Network Rail Infrastructure

EV Charge Point Management System (CPMS)
tender
£8.5M

Ofwat

Interim IT Service Desk Analyst
award: Morgan Hunt
£26.5K

August 2024

East Suffolk Council

Tourism Digital Territorial Analysis Tool
pin
£40K
Tourism Digital Territorial Analysis Tool
pin
£40K

Energy Saving Trust

Comprehensive AI Knowledge Assistant Solution
tender
£260K

MOD

Corporate Modernisation Services Phase 2
pin

NHS Derby & Derbyshire Icb

Suicide Bereavement Services
pin
£405K

NHS Frimley Integrated Care Board

Significant Mental Health Service
award: Citizens Advice Berkshire
£120K

Sandwell Metropolitan Borough Council

Supported Housing for Single Homeless People
award: Midland Heart
£243K
Supported Housing for Single Homeless People
award: Greensquareaccord
£153K

National Physical Laboratory

NMS Survey for Healthcare Users
tender
£50K

Portsmouth City Council

Electrical Vehicle Charging Infrastructure and Operation - Partner Concession Agreement - ORCS Phase 3
tender
£30M

Somerset Council

Highway Lighting, Illuminated & Electrical Assets - Term Maintenance
award: Volkerhighways
£75M

Rutland County Council

S-DPS Home to School DPS
tender

Somerset Council

Highway Lighting, Illuminated & Electrical Assets - Term Maintenance
award: Volkerhighways
£75M

Welland Procurement

S-DPS Home to School DPS
tender
£2.6M

July 2024

Eastlight Community Homes

Digital Customer Experience -Tender Ref
tender
£162K
Digital Customer Experience -Tender Ref
tender
£162K

Hertfordshire Constabulary

Customer Insight Platform - Hertfordshire
pin
£60K
Customer Insight Platform - Hertfordshire
pin
£60K
Customer Insight Platform - Hertfordshire
pin
£60K

NHS Humber & North Yorkshire Icb

Primary Care IT / Digital Transformation Support Service - Humber and North Yorkshire ICB
tender
£31.8M
Primary Care IT / Digital Transformation Support Services - NHS Humber and North Yorkshire ICB
tender
£31.8M
Corporate IT Support Services - Humber and North Yorkshire ICB
tender
£2.9M
Corporate IT Support Services - NHS Humber and North Yorkshire ICB
tender
£2.9M

Care Quality Commission

Research and Evaluation Framework
award: 44 suppliers
£6.7M

Associated British Ports

PPE Work Wear and Associated Services
tender
£2M

DVLA Driver & Vehicle Licensing Agency

Customer Service Excellence Standard
tender
£10.8K

June 2024

Department for Education

Development, Dev Ops, Architecture and Data Engineering
award: Cognizant Worldwide
£11.3M

Hertfordshire Constabulary

Customer Insight Platform - Hertfordshire
pin
£60K
Customer Insight Platform - Hertfordshire
pin
£60K

Countess of Chester Hospital NHS Trust

On-Site Surgical and Medical Capacity Solutions
tender
£816M

NHS Arden & Greater East Midlands CSU

All Age Suicide & Self-Harm Intervention Service - Nottingham & Nottinghamshire
award: Harmless CIC
£2.7M

NHS Nottingham & Nottinghamshire Integrated Care Board

All Age Suicide & Self-Harm Intervention Service for NHS Nottingham & Nottinghamshire ICB
award: Harmless CIC
£2.7M

British Transport Police

Victims of Crime User Satisfaction Survey Service
award: Opinion Research Swansea
£157K

Hart District Council

Quotation for Hart Countryside Services Visitor Surveys
tender

West Midlands Combined Authority

Parcel Lockers - July 2024 Early Market Engagement
pin

May 2024

West Yorkshire Combined Authority

CRSTS Baseline User Surveys
award: DJS Research
£171K

Guys & St Thomas NHS Trust

Nutritional Products and Associated Support Services
tender
£10M
Nutritional Products and Associated Support Services
tender
£8M
Nutritional Products and Associated Support Services
tender
£8M

Sir Robert Pattinson Academy

Sir Robert Pattinson Academy ~ Cleaning Tender V2
award: Kram Contract Cleaning
£1M

Nexus

New SCADA System
award

April 2024

National Grid

Service Desk & Digital Workplace Transformatiojn
pin
£51M

Tower Hamlets

Adult Mental Health Recovery and Wellbeing Service
tender
£3.8M
Adult Mental Health Recovery and Wellbeing Service
tender
£3.8M
Mental Health Employment Service
tender
£837K
Mental Health Employment Service
tender
£837K

Transport for London

Digital Customer Panel
pin

All Saints Academy

All Saints Academy ~ Cleaning
tender
£1M

Reading Borough Council

Vending Machines
pin
£1

(No more available)