UK – Customer Care Contracts

Found 43 notices in past year.

March 2025

Trenitalia C2C

Service Quality Regime
award

SE Trains

Dare to Care" Customer Experience Programme
award: In2Action
£309K

London Borough of Hackney

Hackney Council - Shoreditch Parkside Development Management Services
pin

February 2025

Warwickshire County Council

WCC - Dynamic Purchasing System (DPS) for Second Tier Agency Staffing Requirements
tender
£50M

London Borough of Brent

Care and Support Contracts at Six Extra Care Schemes
tender
£8.7M

UK Research & Innovation

Dymo 700 - Enhanced Customer Care and Service Package
award: Lumicks
£100K

January 2025

Jobs & Business Glasgow

Training Services
award: 14 suppliers
£625K

Procurement & Logistics Service

Integrated Children’s Social Care Finance Solution - Request for Information
pin

December 2024

Belfast City Council

Employment Academies
award: 6 suppliers
£9M

Mid Ulster District Council

Customer Experience Platform
award

Wakefield & District Housing

Care Link Service and Maintenance
award: CRS Communications
£140K

Sussex University

CAWI/CATI Survey - EMPOCI Team - Sussex
tender
£85K

November 2024

Trenitalia C2C

Service Quality Regime
tender
£1.8M

NHS Wales Shared Services Partnership Procurement Services

All Wales Standard and Custom Procedure Packs
tender
£22.8M

October 2024

NS&I

Collaborative Design and Whiteboarding Tool
award: Figma
£11.2K

NHS Business Services Authority

Fraud, Corruption and Reporting on-Line
pin

Nhsbsa

RFI - Fraud, Corruption and Reporting Online
pin

Cambridgeshire County Council

Full Utility Billing Plaform and Services for Swaffham Prior Heating Network
tender
£263K

Freebridge Community Housing

Customer Engagement Platform
award: Granicus Firmstep
£102K

September 2024

Jobs & Business Glasgow

Training Services
tender

Cambridgeshire County Council

Full Utility Billing Plaform and Services for Swaffham Prior Heating Network
tender
£263K

Cambridgeshire County Council

Full Utility Billing Plaform and Services for Swaffham Prior Heating Network
tender
£263K

August 2024

Belfast City Council

Employment Academies
tender
£9M

Greater Manchester Combined Authority

Net Zero: Housing Retrofit Framework Agreement
tender
£1B

Portsmouth City Council

Electrical Vehicle Charging Infrastructure and Operation - Partner Concession Agreement - ORCS Phase 3
tender
£30M

Imperial War Museums

Development of a Visitor Experience Training Programme
award: Ethos Farm
£35K

Capitalesourcing

Customer Care Provider for Private Sale Homes at Ebury Phase 1
award: Conductor Marketing
£198K

East Sussex County Council

He Aim of the Procurement Is to Ensure an Effective Approach Is Taken Which Will Meet…
award: 5 suppliers
£38.6M

July 2024

Care Quality Commission

Research and Evaluation Framework
award: 44 suppliers
£6.7M
Research and Evaluation Framework
award: 44 suppliers
£6.7M

Ecl the Care & Wellbeing

Customer Relationship Management (CR) Software for Inclusive Employment
award: 2 suppliers
£100K

June 2024

Freebridge Community Housing

Customer Engagement Platform
tender
£500K

Financial Services Compensation Scheme

Core Claims Services
award: Pricewaterhousecoopers
£83.6M

Sussex University

Staff Surveys
award: People Insight
£240K

Shropshire Healthcare Procurement Service

Truk STW/M 6STE 985/751/1471 Custom
tender
Truk STW/M 6STE 985/751/1471 Custom
award: Trak Systems
£29.6K

May 2024

Mid Ulster District Council

Customer Experience Platform
tender
£250K

NS&I

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
award: Sopra Steria
£276M

Imperial War Museums

Development of a Visitor Experience Training Programme
tender
£50K

Capitalesourcing

Customer Care Provider for Private Sale Homes at Ebury Phase 1
tender
£450K

April 2024

Companies House

Contact Centre Services
award: Serco
£9.5M

London Borough of Croydon

Housing Customer Care Design and Set Up of the Training Programme
award: Mary Gober

March 2024

Leidos Supply

Custom Made Orthotics
pin
£4M

(No more available)