Service Quality Regime 2024

Concepts

• performance review
• support services
• auditing services
• service quality regime
• service quality regime - further information
• c2cs service quality regime
• railway transport
• technical inspection
• customer care
• c2c

Location

Essex:

Geochart for 1 buyers and 0 suppliers

Trenitalia C2C

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Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

C2C requires a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.

Total Quantity or Scope

Service Quality Regime - further information is supplied within the tender documentation.

Renewal Options

Option to renew for a further 36 months (3 x 12 months)

CPV Codes

• 79313000 - Performance review services
• 63711000 - Support services for railway transport
• 71631000 - Technical inspection services
• 79212000 - Auditing services
• 79342320 - Customer-care services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This procurement exercise will be conducted on the Jaggaer One e-procurement portal: https://c2c-rail.ukp.app.jaggaer.com/go/161093660192FBB90FE6 Any suppliers who wish to show interest in submitting for this tender are required to log into the c2c portal and any suppliers who are not registered are required to sign up to c2c's Jaggaer portal in order to submit their bid.