Contact Centre as a Service (CCaaS)

A Contract Award Notice
by MCA - MARITIME AND COASTGUARD AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£995K
Sector
TECHNOLOGY
Published
28 Feb 2025
Delivery
03 Feb 2025 to 02 Feb 2028
Deadline
09 Dec 2024 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers
Mca Maritime & Coastguard Agency
Maintel Europe
+−
Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

1 buyer

1 supplier

Description

Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.

Award Detail

1 Maintel Europe (London)
  • Value: £995,135

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains