CO0423 Enterprise Service Management Solution
A Contract Award Notice
by ESSEX COUNTY COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 18 Feb 2025
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
United Kingdom:
1 buyer
- Essex County Council Chelmsford
1 supplier
- Unnamed None
Description
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution
Total Quantity or Scope
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements Page 4 to 7 captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.
Award Detail
| 1 | Unnamed (None)
|
Award Criteria
| Technical | 50 |
| Social Value | 10 |
| price | 40 |
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-048a2d
- FTS 005587-2025