NECS543 Crisis Text Service for North East and North Cumbria
A Contract Award Notice
by NHS NORTH EAST AND NORTH CUMBRIA ICB
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £542K
- Sector
- HEALTH
- Published
- 18 Feb 2025
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
North East England:






1 buyer
- NHS North East & North Cumbria Icb Sunderland
1 supplier
- Mental Health Innovations London
Description
The service provides text support to those in a mental health crisis and is all age service
Total Quantity or Scope
Crisis text service all age for mental health crisis with focus on marginalised groups. Award is made following an Urgent Award the lifetime value of the contract in £542,000+ VAT . £50,000 plus VAT payable in 24/25, £271,000 plus VAT payable in 25/26 and £221,000 plus VAT payable in 26/27; contract length 24 months.
Award Detail
1 | Mental Health Innovations (London)
|
Award Criteria
price | _ |
CPV Codes
- 85000000 - Health and social work services
Legal Justification
NENC ICB believe that an Urgent award is justified as this service is mandated by NHSE and has to be in place within set timescales NENC ICB also believe that a contract of 24 months would allow for a full and robust procurement process to ensure that any subsequent contracts meet the needs of NENC ICB and the users of the service. This could not be completed within 12 months as this is a new service and a new text crisis model and as such there would need to be a complex interplay with other services within the ICB to be able to function. A significant transition period is required to ensure this integration into ICB process, procedures and other services.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** Crisis text service all age for mental health crisis with focus on marginalised groups. Award is made following an Urgent Award the lifetime value of the contract in £542,000+ VAT . £50,000 plus VAT payable in 24/25, £271,000 plus VAT payable in 25/26 and £221,000 plus VAT payable in 26/27; contract length 24 months. NENC ICB believe that an Urgent award is justified as this service is mandated by NHSE and has to be in place within set timescales. NENC ICB also believe that a contract of 24 months would allow for a full and robust procurement process to ensure that any subsequent contracts meet the needs of NENC ICB and the users of the service. This could not be completed within 12 months as this is a new service and a new text crisis model and as such there would need to be a complex interplay with other services within the ICB to be able to function. A significant transition period is required to ensure this integration into ICB process, procedures and other services. This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. Award decision made by Suicide prevention programme manager and Director of Transformation.
Reference
- ocds-h6vhtk-04e310
- FTS 005511-2025