Substance Misuse Telephone Helpline

Concepts

• rehabilitation services
• reigate
• substance misuse telephone helpline
• telephone
• helpline
• misuse
• substance
• available option
• direct award process c
• psr direct award c procedure

Location

Surrey, East and West Sussex:

Description

This is PSR direct award C procedure.

Total Quantity or Scope

It is intended to award a contract to an existing provider following direct award process C for the provision of Substance Misuse Telephone Helpline. The contract will be awarded for the period of 3 years with available option to extend for 2 years.

Award Detail

Award Criteria

CPV Codes

• 85312500 - Rehabilitation services

Legal Justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17 February 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** 'This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 17 February 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.' Written representations should be sent to heather.ryder@surreycc.gov.uk The award decision-makers were: Heather Ryder - SCC, Senior Public Health Lead; Camilla Edmiston - Woking Borough Council, Community Safety Policy Officer; Sarah Haywood - Surrey Office of the Police and Crime Commissioner, Serious Violence Programme Lead Through the assessment of their submission, the provider meets each of the key criteria listed as part of the PSR process. Stand out points include: 1. Quality / innovation - the service is developing to respond to the need of the population, through the existing telephone platform but also developing the sms system and online presence. 2. Value - due to the model of provision, the return on investment ratio for the service is high for this service; the cost to run is minimal yet is available to the entire adult population of Surrey. 3. Integration, collaboration and service sustainability - the service works collaboratively within the substance misuse system and wider health and social care partnerships, with well defined signposting opportunities. 4. Improving access, reducing health inequalities and facilitating choice - the service offers a range of contact points, including a 24/7 option. As well as substance misuse, the volunteer call handlers provide information, advice and signposting for a range of health and social care-related services. 5. Social value - the service uses local volunteers, including those with lived experience, to operate the service. The commitment to offer opportunities to those with lived experience is well recognised within the submission.