Revenues and Housing Benefits Processing Support Service

Concepts

• administration services
• harrow
• housing benefit claimants
• housing benefits processing support service
• electronic processing means
• business rates services
• housing benefit overpayments
• housing benefit overpayments and business rates services
• 12800 council tax support claimants
• 8000 housing benefit claimants

Location

United Kingdom:

Geochart for 1 buyers and 1 suppliers

London Borough of Harrow

Capita Business Services

+−

Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.

Total Quantity or Scope

The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.

Award Detail

Renewal Options

The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year.

Award Criteria

CPV Codes

• 75100000 - Administration services

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **