Contact Centre Replacement

Concepts

• sunderland
• post and telecoms
• contact centre replacement
• contact centre replacement the gentoo group
• a contact centre
• replacement
• postal and telecommunications
• ccs buyer
• the ccs buyer guide
• the direct award process

Location

Northumberland and Tyne and Wear:

Geochart for 1 buyers and 1 suppliers

Gentoo Group

Exponential E

+−

Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

Contact Centre Replacement

Total Quantity or Scope

The Gentoo Group requires a Contact Centre as a Service (CCaaS). The Group will utilise the G-Cloud 13 Framework Agreement - using the Direct Award process as outlined in the CCS Buyer guide. The Contract Agreement will be for an initial 36 month period, with an option to extend for a further 1 x 12months. The total contract duration will not exceed 48 months.

Award Detail

Renewal Options

1 x 12 month extension

Award Criteria

CPV Codes

• 64000000 - Postal and telecommunications services

Indicators

• Options are available.

Legal Justification

Gentoo Group utilised the GCloud solution to procure this service. Following the 6 stage Direct Award process as outlined in their Buying Guide. GCloud is an online catalogue where public sector customers such as Gentoo Group can buy cloud-based computing services such as hosting, software and cloud support.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **