Provision of an IT Service Management ITSM

A Contract Award Notice
by CABINET OFFICE

Source
Contracts Finder
Type
Contract (Products)
Duration
1 year
Value
£152K
Sector
TECHNOLOGY
Published
09 Dec 2024
Delivery
30 Nov 2024 to 30 Nov 2025
Deadline
25 Nov 2024 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers
Cabinet Office
Freshworks
Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

1 buyer

1 supplier

Description

SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

Award Detail

1 Freshworks (San Mateo)
  • Value: £151,530

CPV Codes

  • 48000000 - Software package and information systems

Other Information

Freshworks- Cabinet Office- FS Gcloud 14 contract Nov 2024_Redacted_v1.pdf

Reference

Domains