Provision of an IT Service Management ITSM

Concepts

• software package
• it service management product software solution
• knowledge management
• release management
• service catalogue
• it service management
• catalogue & knowledge management
• an it service management itsm
• management
• itsm

Location

Geochart for 1 buyers and 1 suppliers

Cabinet Office

Freshworks

+−

Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

Award Detail

CPV Codes

• 48000000 - Software package and information systems

Other Information

Freshworks- Cabinet Office- FS Gcloud 14 contract Nov 2024_Redacted_v1.pdf