Tenant Satisfaction Measures (TSM's)

Concepts

• beverley
• business services
• tsm
• tenant satisfaction survey
• tenant satisfaction measures
• the tsm survey
• the annual tenant satisfaction survey
• measures
• satisfaction
• tenant

Location

Geochart for 1 buyers and 1 suppliers

East Riding of Yorkshire Council

Service Insights

+−

Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

Multi-year contract to carry out the annual Tenant Satisfaction Survey (TSM). Under the Social Housing Regulations Act, The Regulator of Social Housing requires all registered providers to conduct the TSM survey annually. East Riding of Yorkshire Council are commissioning Service Insights Ltd to carry out the works of the survey, so that it is done independently and in accordance with legislative framework and guidelines. The government provided specific additional funding to East Riding of Yorkshire Council to support the local authority to meet these requirements.

Award Detail

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.