Complaints and Compliments System

A Contract Award Notice
by NORTH YORKSHIRE COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£77K
Sector
TECHNOLOGY
Published
16 Oct 2024
Delivery
29 Aug 2024 to 28 Aug 2025
Deadline
28 Aug 2024 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council.

Award Detail

1 Netcall Technology (Bedford)
  • Value: £76,770

CPV Codes

  • 48600000 - Database and operating software package
  • 48900000 - Miscellaneous software package and computer systems

Indicators

  • Contract is suitable for SMEs.

Other Information

This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."

Reference

Domains