Adult Advocacy Services

Concepts

• health and social work
• warwick
• coventry
• advocacy services
• centered advocacy services
• time limited nhs advocacy services
• advocacy support
• independent mental health advocacy
• independent nhs complaints advocacy service
• general health advocacy service

Location

Generally within the boundaries of Warwickshire County Council and Coventry City Council but also may be outside the boundaries

Description

Warwickshire County Council and Coventry City Council are jointly commissioning a service for a single provider to deliver a suite of advocacy services that helps people to be safe, healthy and independent, with the most vulnerable members of their communities able to access support when they need it. Services included within the Adult Advocacy Specification are: Statutory IMHA (Independent Mental Health Advocacy) Non Statutory informal in-patient IMHA Non Statutory Community IMHA Statutory Care Act Duties for section 67 and section 68 Statutory IMCA (Independent Mental Capacity Advocate) Statutory Independent NHS Complaints Advocacy - Warwickshire Only Non Statutory General Health Advocacy Service - Warwickshire Only Non Statutory Hospital Advocacy Service - Warwickshire Only

Total Quantity or Scope

The Adult Advocacy Service aims to deliver a suite of advocacy services that support vulnerable members of the community to be safe, healthy, and independent. The services outlined within this specification are one way we strive to achieve this aim and vision. Independent NHS Complaints Advocacy Service - (Warwickshire Only): To deliver statutory client centered advocacy services to individuals who meet the eligibility criteria that are designed to empower those who wish to resolve a complaint about healthcare commissioned and/or provided by the NHS in England. Independent Mental Health Advocacy IMHA - Consisting of: Statutory IMHA: Cases will concern people who are qualifying patients within the Mental Health Acts 1983 and 2007 and IMHA regulations 2008, either formally detained in hospital, or people on a Community Treatment Order, or under guardianship. Statutory IMHA patients will therefore be people treated both in hospital and / or in community settings. Informal in-patient IMHA: Services will be offered to inpatients within mental health hospitals, who are not under legal detention under the Mental Health Acts, but who are inpatients receiving or being considered for treatments and are requiring safeguards. Community IMHA Community IMHA (non-statutory) will support clients who are undergoing specialist mental health treatment within the community, and who require support and safeguards in order to remain as independent as possible. General Health Advocacy Service (Warwickshire Only): To deliver time limited NHS advocacy services for individuals who meet the eligibility criteria, to empower and enable individuals to maintain their independence and quality of life and seek to de-escalate potential crisis through early intervention and prevention approaches. Care Act Advocacy duties for Section 67 and Section 68: To deliver an advocacy service for individuals who meet the eligibility criteria and require advocacy support to enable them to fully participate in their Assessment, Care and Support Planning, Adult Safeguarding and Reviewing enquiry process. IMCA (Mental Capacity Act 2005): To deliver a service to individuals who meet the eligibility criteria, that lack the capacity to make specific important decisions, including making decisions about where they live and about serious medical treatment options. Hospital Advocacy (Warwickshire Only): To deliver services to individuals within Warwickshire hospitals to support effective and timely discharge and ensure involvement is in line with people's rights.

CPV Codes

• 85000000 - Health and social work services

Indicators

• Bids should cover the whole contract.

Other Information

The contract will be for 3 years with the option to extend for a minimum of 3 years up to a maximum of 84 months at the discretion of the Council based on the contract performance of the successful applicant. The maximum end date with extensions will be 31st March 2035. During the course of the contract period the range and scope of these services may be subject to modification and variation to meet the changing needs and requirements of the Council and partners, potential changes in legislation and the changing demands placed on the Council by its customers. These changes may include (but are not limited to): - • Increases or decreases in funding - this will usually be due to reductions or additions in budget allocations as part of the Council and partners' budget setting processes, It may also be as a consequence of additional funding streams which were unknown at the time of awarding the contract but which are provided to increase the volume of services delivered. • • Changes in legislation that may for example require the inclusion of new customer groups • The identification of additional service recipients, not originally captured by the scope of the contract Opportunities offered by emerging/ new technologies • Ongoing performance monitoring indicating a change required in allocations made for each service element from the overall funding amount