Outsourced Contact Centre Renewal

Concepts

• birmingham
• water distribution
• outsourced contact centre renewal
• renewal
• outsourced
• staff training
• ccw crm system
• ccw crm
• first level advice
• water consumers

Location

Geochart for 1 buyers and 0 suppliers

Consumer Council for Water

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Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.

CPV Codes

• 65100000 - Water distribution and related services
• 80511000 - Staff training services

Indicators

• Contract is suitable for SMEs.

Other Information

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal. Link to eSourcing Portal - https://public.bravosolution.co.uk