Contact Centre Solution

A Tender Notice
by NORTHUMBRIA HEALTHCARE

Source
Find a Tender
Type
Contract (Supply)
Duration
3 year
Value
180K
Sector
TECHNOLOGY
Published
17 May 2024
Delivery
To 07 Jun 2027 (est.)
Deadline
07 Jun 2024 00:00

Concepts

Location

Seaton Deleval

Geochart for 2 buyers and 0 suppliers
Northumbria Healthcare
+−
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2 buyers

Description

Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise

Total Quantity or Scope

Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is theintention of the Trust to go out to market to evaluate innovative technologies and methodsof service delivery.The current service handles internal and external engagements across all Trust sites with callvolumes of circa 7,000 per day. This is predominately via voice, however the ability tohandle SMS, web chat and robotic channels is becoming more prevalent.

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Bids should cover the whole contract.
  • Renewals are not available.
  • Award on basis of price and quality.

Reference

Domains